退款政策
Return and Refund Policy for Peer-to-Peer (C2C) Sales
1. No Right of Withdrawal / All Sales Are Final
Because Old World Europe Antiques LTD operates strictly as a Peer-to-Peer (C2C) marketplace connecting private individual sellers, buyers acknowledge and explicitly agree that standard consumer protection laws regarding a "14-day right of withdrawal" or "change-of-mind returns" DO NOT apply to transactions executed on this platform. All sales are considered final.
Because Old World Europe Antiques LTD operates strictly as a Peer-to-Peer (C2C) marketplace connecting private individual sellers, buyers acknowledge and explicitly agree that standard consumer protection laws regarding a "14-day right of withdrawal" or "change-of-mind returns" DO NOT apply to transactions executed on this platform. All sales are considered final.
2. Individual Seller Return Policies
Each individual independent private seller is permitted to establish their own specific return and refund terms for their listed items. Buyers are strictly required to review the specific seller's return conditions displayed on the product page or storefront before making a purchase.
Each individual independent private seller is permitted to establish their own specific return and refund terms for their listed items. Buyers are strictly required to review the specific seller's return conditions displayed on the product page or storefront before making a purchase.
3. Damaged or "Not as Described" Items & Chargeback Policy
Returns, partial refunds, or cancellations are only evaluated if an item arrives significantly damaged or "not as described" (e.g., clear misrepresentation of material, age, or authenticity). In such events, the dispute must be resolved directly between the buyer and the individual independent seller. Old World Europe Antiques LTD acts solely as a platform facilitator and does not assume financial or logistical liability for returns, return shipping costs, or customs duties associated with international return shipments.
Returns, partial refunds, or cancellations are only evaluated if an item arrives significantly damaged or "not as described" (e.g., clear misrepresentation of material, age, or authenticity). In such events, the dispute must be resolved directly between the buyer and the individual independent seller. Old World Europe Antiques LTD acts solely as a platform facilitator and does not assume financial or logistical liability for returns, return shipping costs, or customs duties associated with international return shipments.
- Chargeback Protection Clause: Buyers explicitly agree that filing a chargeback through their credit card issuer or merchant bank, thereby bypassing our platform's official dispute and inspection window, constitutes a direct breach of these Terms and Conditions. Old World Europe Antiques LTD reserves the right to provide this signed Policy, communications log, and official courier tracking data to the merchant bank to vigorously contest and deny any unauthorized chargeback claims.
- Return Shipping and Fees: In the rare event that a return is mutually agreed upon between the buyer and the private seller, the buyer is solely responsible for paying all return shipping fees. The return shipment must be sent via a reputable carrier, include premium insurance covering the full value of the item, and provide a valid tracking number. Original shipping fees are strictly non-refundable.
4. Mandatory Inspection Window & Evidence Requirements
Buyers have exactly 2 calendar days (48 hours) from the official delivery date and time confirmed by the courier tracking system to inspect the item and report any damages or discrepancies to the platform.
Buyers have exactly 2 calendar days (48 hours) from the official delivery date and time confirmed by the courier tracking system to inspect the item and report any damages or discrepancies to the platform.
- Mandatory Unboxing Video: To qualify for a "Not as Described" or "Damaged" claim, buyers are required to provide an unedited, continuous unboxing video. The video must clearly show the completely sealed package, the shipping label with the tracking number, and the actual damage or discrepancy discovered upon opening.
- Finalization of Funds: If no written complaint accompanied by the required photographic and video evidence is received within this strict 48-hour window, the transaction is automatically deemed successful, fully finalized, and non-refundable. Following this window, funds will be permanently released to the private seller.